Learn more about our commonly asked fireplace questions

Some of the most commonly asked questions we receive are listed below along with our answers. However, if the answers provided do not provide the information you need, please feel free to contact our store at 250-372-3424 and we will gladly assist you. 

Do you do WETT inspections?

The Fireplace Centre offers WETT inspections on any installation that we have been involved in from the start. We will not inspect installations done by anyone other than our trained installer, but we have service professionals in the area we will recommend to you.

Do you do gas fireplace service work?

Yes, we offer gas fireplace service on most makes and models. When you call us it is helpful to have the model of your appliance ready, so that we can determine what help we can offer you. We like to be prepared on our service calls and the more information we have in advance the better prepared we will be in your home resulting in less costs.

Do you have payment options?

We offer a flexible monthly payment plan for your purchase through Financeit - Your next big purchase just became more affordable!
We currently accept cash, debit, cheque, visa and mastercard for payment.

Do you cash and carry any product?

Yes, we cash and carry wood, gas or electric appliances and bbq’s, firepits, firetables and torches to the general public. Gas appliances must be installed by a certified gas fitter.

Will you install a product I have purchased elsewhere?

We do not install product purchased elsewhere. We service what we sell and install. To ensure a quality product and a happy customer we want to know where the product has come from.

My wood stove is puffing smoke into the house.

No woodburning stove, fireplace or furnace can function properly without a good chimney. A good chimney results in a stove that is easy to light and draft builds quickly, smoke does not fill the room when you try and light a fire, no smoke spillage when you open the door to tend the fire and no foul odours or cold air when the stove is not in use. Woodheat.org is a great site that goes into great detail about woodburning from how to start a fire to the science behind drafting. Information that will help us include your wood moisture percentage, flue temperatures when your damper is wide open and closed, have you been conducting any yearly maintenance on your stove, etc. The more information we have, the better equipped we will be to help you. There are also accessories we have that can help effect your draft and get your stove working properly.

My gas pilot light won’t start.

First, check your manual which has a detailed guide on how to light the pilot light. If problems persist, call us at the store with your model and serial number. We will attempt to diagnose the issue over the phone or, if necessary setup a service call for our service tech to inspect your fireplace.

Do I need a fan on my gas fireplace? 

Some gas fireplaces use a blower to help move air through a heat exchanger creating more heated air in the room. Other gas fireplace (clean face) do not even have an option of a blower. This is part of our quotation process where we visit your home and help you determine your individual needs.

What maintenance should I perform on my woodstove?

Woodstoves should have chimneys checked at the very least in the beginning and end of the burning season. Depending on the stove, gaskets should be replaced biannualy. The glass should be cleaned as needed with an approved woodstove ceramic glass cleaner. Firebrick should be replaced when they fall apart, cracking is normal as long as the pieces stay in place. Baffles should be changed as necessary depending on the composition of the baffle. Catalysts deterioate over time and generally will be replaced about every 6 years.

My remote stopped working, help me?

The first thing to check is your batteries in your hand control and in the receiver normally located under the fireplace. Place yourself within 20 feet of the fireplace with the controller pointed at the fireplace and try it again. Your fireplace manual will have a troubleshooting section with some helpful tips. The other thing to keep in mind is that all gas fireplaces do have manual controls even if it is just an on/off control until a service tech can come to your home for a diagnosis.

What does WETT stand for?

Wood Energy Technical Transfer is a non-profit training and education association that promotes the safe and effective use of woodburning systems in Canada. They offer courses, and certification to its members who successfully complete the courses. They have established a code of ethics requiring professionalism in all aspects of work.

How do I find a WETT certified professional in my area?

www.wettinc.ca has a locater that you can use to find certified individuals in your specific area.

Do I need to come into the showroom first before having someone come to my house to provide a quote?

We would like all our customers to come into our showroom, we have extensive displays and we feel that a fireplace should be seen in person. At the showroom we can look at multiple styles of fireplaces, help you narrow your choices down and discuss ballpark budgets. At that point we can decide if the next step is a home visit.

I work until 5pm and have a hard time getting into your showroom during regular hours, what can i do?

We understand work schedules and have our store open on Saturdays 9am – 3pm to help people who work Mon-Fri. We will also setup appointments after our normal business hours to help accommodate busy schedules.
From May Long Weekend until Labour Day we are closed on Saturdays.

I can’t find my manual, can you get me a copy?

Yes we can if it is a manufacturer we represent. You can also go to the manufacturer website where almost everyone now has a customer care section where they include current manuals and most times archived manuals.

What does EPA mean?

This is an acronym for the Environmental Protection Agency in the United States. This agency sets the emission standards for the U.S. for woodburning appliances. When a woodstove is said to be EPA approved, it is meeting the guidelines
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