See What Other Customers Have Asked.
If the answers provided do not provide the information you need, please feel free to contact our store at 250-372-3424 and we will gladly assist you.
Do You Do WETT Inspections?
The Fireplace Centre offers WETT inspections on any installation that we have been involved in from the start. We will not inspect installations done by anyone other than our trained installer, but we have service professionals in the area we will recommend to you.
Do You Do Gas Fireplace Service Work?
Yes, we offer gas fireplace service on most makes and models. When you call us it is helpful to have the model of your appliance ready, so that we can determine what help we can offer you. We like to be prepared on our service calls and the more information we have in advance the better prepared we will be in your home resulting in less costs.
Do you cash and carry any product?
Yes, we cash and carry wood, gas or electric appliances and bbq’s, firepits, firetables and torches to the general public. Gas appliances must be installed by a certified gas fitter.
Will you install a product I have purchased elsewhere?
We do not install product purchased elsewhere. We service what we sell and install. To ensure a quality product and a happy customer we want to know where the product has come from.
My wood stove is puffing smoke into the house.
No woodburning stove, fireplace or furnace can function properly without a good chimney. A good chimney results in a stove that is easy to light and draft builds quickly, smoke does not fill the room when you try and light a fire, no smoke spillage when you open the door to tend the fire and no foul odours or cold air when the stove is not in use. Woodheat.org is a great site that goes into great detail about woodburning from how to start a fire to the science behind drafting. Information that will help us include your wood moisture percentage, flue temperatures when your damper is wide open and closed, have you been conducting any yearly maintenance on your stove, etc. The more information we have, the better equipped we will be to help you. There are also accessories we have that can help effect your draft and get your stove working properly.
My gas pilot light won’t start.
First, check your manual which has a detailed guide on how to light the pilot light. If problems persist, call us at the store with your model and serial number. We will attempt to diagnose the issue over the phone or, if necessary setup a service call for our service tech to inspect your fireplace.
My gas pilot light won’t start.
First, check your manual which has a detailed guide on how to light the pilot light. If problems persist, call us at the store with your model and serial number. We will attempt to diagnose the issue over the phone or, if necessary setup a service call for our service tech to inspect your fireplace.